Investigating - Configured Commerce: Product Information Management (PIM) Incident.

Incident Report for Optimizely Service

Resolved

This incident has been resolved.
Posted Sep 15, 2025 - 04:35 UTC

Monitoring

A fix has been implemented and we will continue to monitor the health of service.
Posted Sep 15, 2025 - 03:45 UTC

Investigating

We are currently investigating an event that is impacting the service availability on the Configured Commerce - Product Information Management (PIM).

Access to PIM UI will result in 5xx errors or the following message:" Setting of PIM instance is not correct, please contact the Support Team!"

We will post additional updates as soon as we have information available.

Thank you for your patience.
Posted Sep 15, 2025 - 02:57 UTC
This incident affected: Configured Commerce: Product Information Management (PIM) – NA Region.