The cluster response time returns to normal level. This incident has been resolved.
Posted Nov 18, 2025 - 03:13 UTC
Update
We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
Posted Nov 17, 2025 - 15:47 UTC
Update
The investigation is ongoing, and we are working on measures to resolve the issue. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
Posted Nov 17, 2025 - 14:18 UTC
Update
We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
Posted Nov 17, 2025 - 12:37 UTC
Update
We are continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available.
Posted Nov 17, 2025 - 11:31 UTC
Investigating
We are currently investigating this issue.
Posted Nov 17, 2025 - 10:37 UTC
Monitoring
A workaround has been implemented and we are monitoring the results.
Posted Nov 17, 2025 - 09:15 UTC
Investigating
We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09.
A subset of clients will be experiencing high latency or 5xx-errors.
We will post additional updates hourly or when we have information available.
Thank you for your patience.
Posted Nov 17, 2025 - 08:00 UTC
This incident affected: Search and Navigation - EMEA Region (North Europe).