Search & Navigation - EMEA09 increased response time

Incident Report for Optimizely Service

Resolved

The cluster response time returns to normal level. This incident has been resolved.
Posted Nov 18, 2025 - 03:13 UTC

Update

We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
Posted Nov 17, 2025 - 15:47 UTC

Update

The investigation is ongoing, and we are working on measures to resolve the issue. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
Posted Nov 17, 2025 - 14:18 UTC

Update

We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!
Posted Nov 17, 2025 - 12:37 UTC

Update

We are continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available.
Posted Nov 17, 2025 - 11:31 UTC

Investigating

We are currently investigating this issue.
Posted Nov 17, 2025 - 10:37 UTC

Monitoring

A workaround has been implemented and we are monitoring the results.
Posted Nov 17, 2025 - 09:15 UTC

Investigating

We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09.

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.
Posted Nov 17, 2025 - 08:00 UTC
This incident affected: Search and Navigation - EMEA Region (North Europe).