Optimizely Campaign: degraded performance on multiple Campaign services

Incident Report for Optimizely Service

Resolved

This incident has been resolved.

Posted Mar 19, 2025 - 15:21 UTC

Monitoring

A fix has been implemented and the services have been back to normal state since around 14:00 CET.

Posted Mar 19, 2025 - 13:16 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 19, 2025 - 12:28 UTC

Investigating

We are currently investigating an incident that is affecting multiple Optimizely Campaign services.

Posted Mar 19, 2025 - 11:59 UTC

This incident affected: Campaign (Omnichannel Marketing Solution) - EMEA Region (E-mail dispatch, Bounce management, Tracking, Online versions of mailings, Hosting of images and files, Campaign user interface, Campaign APIs (REST, HTTP, SOAP), Campaign E-Mail Submission via SMTP, Campaign Secured File Transfer Service (SFTP), Custom Web- and Landing Pages, Scheduled Jobs).