Search and Navigation - Performance issue EMEA Region

Incident Report for Optimizely Service

Resolved

This incident has been resolved. We will pursue investigation together with our third-party provider to establish the cause of the incident.
Posted Jan 19, 2024 - 13:03 UTC

Update

All alerts have been cleared and we continue to monitor the situation. We will pursue investigation together with our third-party provider to establish the cause of the incident. More updates will be provided as soon as they become available.
Posted Jan 19, 2024 - 09:51 UTC

Update

We are continuing to monitor the service to ensure it is fully operational.
Posted Jan 19, 2024 - 02:29 UTC

Monitoring

We have successfully applied mitigation which has stabilized and restored the health of the service. We will continue to monitor the health of the services and will provide additional updates as they become available.
Posted Jan 18, 2024 - 21:58 UTC

Identified

The investigation remain ongoing and mitigation efforts are being applied.
Posted Jan 18, 2024 - 20:37 UTC

Update

We are continuing to investigate this issue and will provide additional information as soon as it becomes available.
Posted Jan 18, 2024 - 19:49 UTC

Investigating

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EMEA region. A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available. Thank you for your patience.
Posted Jan 18, 2024 - 18:38 UTC
This incident affected: Search and Navigation - EMEA Region (Norway East, Sweden Central, UK South, North Europe).