Back-end Ticketing System intermittent connection issues

Incident Report for Optimizely Service

Resolved

Our provider has reported that the underlying issue has been resolved and impacted users are no longer seeing any issues - we will of course continue to monitor.

Posted Sep 14, 2023 - 15:26 UTC

Monitoring

We are seeing the issue clear and most users have reported full functionality restored.

Posted Sep 14, 2023 - 15:14 UTC

Identified

We have identified that our back-end ticking system is experiencing issues and you may see a delay in your ticket response time or have trouble seeing your tickets on support.optimizely.com

Posted Sep 14, 2023 - 15:02 UTC

This incident affected: Optimizely Support (E-mail, Support Portal - optimizely.com/support).