Service Desk is currently unreachable
Incident
Report for Optimizely Service
Resolved
This incident has been resolved.
Monitoring
The telephone switchboard issue has now been resolved and all phone numbers are back in normal operation.
Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
Worldwide: +46 8 555 827 50
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
Identified
The power outage has now been resolved by the power company.
However the power failure broke down our telephone switchboard, so we have had to temporarily re-route our Swedish phone number to +46 8 52 500 970, all International numbers are unaffected and should work as normal.
Any questions can be sent to support@episerver.com or call:
Worldwide: +46 8 52 500 970 (Temporary number)
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
However the power failure broke down our telephone switchboard, so we have had to temporarily re-route our Swedish phone number to +46 8 52 500 970, all International numbers are unaffected and should work as normal.
Any questions can be sent to support@episerver.com or call:
Worldwide: +46 8 52 500 970 (Temporary number)
United States: +1 888 726 81 27 (Toll Free)
United Kingdom: +44 800 066 4784 (Toll Free)
Australia: +61 280 363 161
Update
According to the power company the outage is estimated to last for approximately two hours until around 6pm CET.
Update
The whole municipality of Haparanda is affected by this power outage. All services are in normal operation as this outage only concerns the Service Desk office.
Investigating
Due to a power outage the service desk is currently unreachable by phone contact.
Any questions can be sent to support@episerver.com.
Any questions can be sent to support@episerver.com.