Partial issues with new deployment packages in the Management Portal (PaaS-portal) - all regions

Incident Report for Optimizely Service

Resolved

This incident has been resolved
Posted Nov 01, 2023 - 18:24 UTC

Monitoring

A fix has been implemented and we are closely monitoring the results.
Posted Nov 01, 2023 - 15:36 UTC

Update

The issue was identified and a fix is being implemented. We will provide more updates as soon as they become available. Thank you for your patience!
Posted Nov 01, 2023 - 15:08 UTC

Update

We have identified a fix that will be deployed as soon as the release is available. More updates will come when available.

Please contact Managed Services, https://support.optimizely.com/hc/en-us if you need to re-schedule deploy.

Thank you for your patience!
Posted Nov 01, 2023 - 13:33 UTC

Identified

Root cause has been identified. Working on validating of potential fix. Please contact Managed Services, https://support.optimizely.com/hc/en-us if you need to re-schedule. We will provide more updates as soon as they become available.

Thank you for your patience!
Posted Nov 01, 2023 - 12:18 UTC

Investigating

We are currently investigating an ongoing issue with a subset of new deployment packages in the Management Portal (PaaS-portal) and therefore we recommend you to not start any new deployments at this time.

Please contact Managed Services, https://support.optimizely.com/hc/en-us if you need to re-schedule. We will provide more updates as soon as they become available.

Thank you for your patience!
Posted Nov 01, 2023 - 11:29 UTC
This incident affected: Digital Experience Cloud Service - Management Portal.