Our investigation showed that all our services are and have been fully operational. The slow response times reported by some customers are very likely caused by a degraded service of one (or a few) internet service providers. From what we've seen there are (and have been) packet losses for requests of users that have the Deutsche Telekom as their internet service provider. We are in intensive contact with our internet service provider Telekom as well as with the service provider of the affected data center to support them in problem analysis.
Posted Aug 23, 2022 - 12:56 UTC
Update
The problem is still under investigation.
Posted Aug 23, 2022 - 11:49 UTC
Investigating
We are currently investigating an event that is impacting response times of the graphical user interfaces for managing campaigns and content for some users.
Posted Aug 23, 2022 - 09:23 UTC
This incident affected: Campaign (Omnichannel Marketing Solution) - EMEA Region (Campaign user interface).
