Digital Experience Platform (DXP) West US

Incident Report for Optimizely Service

Resolved

This incident has been resolved and service availability and functionality fully restored.

Posted Jul 23, 2026 - 20:34 UTC

Monitoring

We are seeing continued restoration of sites across the platform, with services gradually returning to normal.

Our teams are closely monitoring the situation and will share further updates as soon as they are available.

Posted Jul 23, 2026 - 18:35 UTC

Update

Our third party vendor is continuing to rollout mitigation actions

Posted Jul 23, 2026 - 18:10 UTC

Update

The potential cause of the degregation of the West US Azure Data Center has been identified. Mitigation efforts are currently underway.

We will provide additional updates as soon as they become available. Thank you for your patience!

Posted Jul 23, 2026 - 17:16 UTC

Identified

This issue has been identified and we are working with our third party vendor on mitigation efforts

Posted Jul 23, 2026 - 16:10 UTC

Investigating

We are currently investigating an issue reported for customer located in the West US Azure DC.

We will provide additional updates as soon as they become available. Thank you for your patience!

Posted Jul 23, 2026 - 15:10 UTC

This incident affected: Digital Experience Cloud Service - NA Region (West US).