All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
East US Operational
Canada East Operational
Everweb Operational
Datacenter SE1 (Stockholm) ? Operational
Datacenter SE2 (Stockholm) ? Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch ? Operational
Bounce management ? Operational
Tracking ? Operational
Online versions of mailings ? Operational
Hosting of images and files ? Operational
Campaign user interface ? Operational
Campaign APIs (REST, HTTP, SOAP) ? Operational
Campaign E-Mail Submission via SMTP ? Operational
Campaign Secured File Transfer Service (SFTP) ? Operational
Subscribe and unsubscribe service ? Operational
Scheduled Jobs ? Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Visitor Intelligence Operational
Product Recommendations - EMEA Region Operational
Product Recommendations - NA Region Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024
Resolved - This incident has been resolved.
Mar 19, 01:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 01:15 UTC
Investigating - We are currently investigating reports from customers who are seeing an error when attempting to load the Flags List for Feature Experimentation projects.
Mar 19, 00:59 UTC
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 16:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 15:10 UTC
Identified - We are currently investigating an event that is impacting the availability of static resources that can be linked from e-mails.
Mar 14, 12:24 UTC
Resolved - This incident has been resolved
Mar 14, 07:23 UTC
Monitoring - A workaround has been implemented and we are monitoring the results.
Mar 14, 04:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 03:59 UTC
Investigating - We are currently investigating an application unavailability issue together with our third-party provider that affects a subset of Digital Experience Platform clients who are utilizing Azure App Service within Canada Central region.
Mar 14, 02:34 UTC
Mar 13, 2024

No incidents reported.

Mar 12, 2024
Resolved - This incident has been resolved
Mar 12, 20:24 UTC
Monitoring - A fix has been implemented. The team is monitoring the system.
Mar 6, 14:04 UTC
Update - We are continuing to investigate an issue that is affecting Web Experimentation's ability to bucket audiences based on Dynamic Customer Profiles (DCP), Recommendations, and List Attributes. We are pursuing multiple paths in an attempt to mitigate the issue. Thank you for your patience!
Mar 5, 21:53 UTC
Update - We are continuing to investigate this issue.
Mar 5, 14:42 UTC
Update - We are continuing to investigate this issue.
Mar 4, 20:19 UTC
Investigating - We are currently investigating an issue where Dynamic Customer Profile requests are timing out for some customers.
Mar 4, 17:52 UTC
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Resolved - This incident has been resolved.
Mar 6, 12:47 UTC
Update - We are closely monitor the service and continue establishing the underlying cause of the incident.
Mar 6, 09:27 UTC
Monitoring - No additional reports have been received, and we continue to monitor the situation until we are fully Resolved.
Mar 5, 22:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 5, 17:57 UTC
Update - We are continuing to investigate the issue with failed requests. Thank you for the patience!
Mar 5, 13:22 UTC
Update - We are continuing to investigate the issue with failed requests.
Mar 5, 12:21 UTC
Investigating - We are currently investigating failed requests towards Episerver Cloud API. The cloud license is connected to all DXP/Everweb environment, the issue can impact a subset of clients.
Mar 5, 11:23 UTC
Mar 5, 2024