The system availability has been fully restored. Personalization campaigns using DCP, ListAttributes or recommendations are fully functional again.
Posted May 08, 2020 - 15:18 PDT
The network routing fix has been deployed and the backend API errors have decreased. Monitoring until full availability is restored.
Posted May 08, 2020 - 15:07 PDT
The issue has been identified as a network routing issue and a fix is being deployed.
Posted May 08, 2020 - 14:45 PDT
We are currently investigating an issue causing a spike in errors to our backend web targeting systems (tapi.optimizely.com) beginning at 13:57 PDT. Users of personalization campaigns using DCP, ListAttributes or recommendations may see 5xx responses to this API until the issue is resolved.